Mina - Human resources
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Mandatory services
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Optional services
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Not applicable service
| A | B | C | D | |
|---|---|---|---|---|
| Repairing technical malfunctions related to air conditioning, lighting, electricity, bathrooms, and appliances | (1) full-time plumber + (1) electrician + (1) air conditioning technician | (1) full-time plumber + (1) electrician + (1) air conditioning technician | Providing emergency maintenance technicians (electricians - plumbers) | Providing emergency maintenance technicians (electricians - plumbers) |
| The presence of women within the work team | The presence of no less than 2% of women within the work team | The presence of no less than 2% of women within the work team | The presence of no less than 2% of women within the work team | The presence of no less than 2% of women within the work team |
| The presence of Saudis within the work team | The presence of no less than 50% of Saudis within the work team | The presence of no less than 50% of Saudis within the work team | The presence of no less than 50% of Saudis within the work team | The presence of no less than 50% of Saudis within the work team |
| Providing a qualified person for religious guidance | One (1) guide for each camp | One (1) guide for each camp | One (1) guide for each camp | One (1) guide for each camp |
| Providing a sufficient number of employees/workers within the work team | The number of (1) employees to provide services for every (50) pilgrims, wearing uniforms, distributed 24 hours a day, with the possibility of increasing the number in the event of need and insufficient number available | The number of (1) employees to provide services for every (100) pilgrims, wearing uniforms, distributed 24 hours a day, with the possibility of increasing the number in the event of need and insufficient number available | Number of (1) employee to provide services for every (150) pilgrims, wearing uniforms, distributed 24 hours a day, with the possibility of increasing the number in case of need and insufficient number available | Number of (1) employee to provide services for every (200) pilgrims, distributed 24 hours a day, with the possibility of increasing the number in case of need and insufficient number available |
| Provide translator | One (1) translator in Hajj Al-Mukhayyam / or English or French For every (1000) pilgrims | One (1) translator in Hajj Al-Mukhayam / or English or French For every (1250) pilgrims | One (1) translator in Hajj Al-Mukhayam / or English or French For every (1500) pilgrims | One (1) translator in the language of Hajj al-Mukhayyam/or English or French for every (1,750) pilgrim |
| Providing customer service supervisors | One (1) customer service supervisor for every (500) pilgrims, wearing uniforms, distributed 24 hours a day, with the possibility of increasing the number in case of need and insufficient number available | One (1) customer service supervisor for every (700) pilgrims, wearing uniforms, distributed 24 hours a day, with the possibility of increasing the number in case of need and insufficient number available | One (1) customer service supervisor for every (850) pilgrims, wearing uniforms, distributed 24 hours a day, with the possibility of increasing the number in case of need and insufficient number available | One (1) customer service supervisor to provide services for every (1000) pilgrims, distributed 24 hours a day, with the possibility of increasing the number in case of need and insufficient number available |
| security guards | Providing security guards at the entrances and a general supervisor around the clock | Providing security guards at the entrances and a general supervisor around the clock | Providing security guards at the entrances and a general supervisor around the clock | Providing security guards at the entrances and a general supervisor around the clock |